We start with a free, no-obligation, in-home assessment. This is an exploratory exercise that enables us to get a good handle on what your specific needs are, what is most important to you, and what would make the biggest difference in your quality of life.

We provide a written quote – which we guarantee – based on the information shared during the assessment.

If you approve our quote, we’ll match your requirements with one of our talented team members. A good fit is important; we monitor this over future visits, and can provide an alternative if necessary.

You’ll receive a call from Ali… she’s our Home Experience Coordinator. She will discuss your preferred service day and set that up on the schedule for you. If you are wanting regular service, she’ll arrange that based on the frequency you request.

Your CareFairy will arrive on the scheduled day, ready to help wherever you need them around your home!

Prior to commencing work, your Carefairy will check your profile to ensure they are familiar with your requirements and any special requests you might have. If it’s a recurring visit, they will also check the previous visit’s Journal so they know where best to apply their efforts this time.

Your CareFairy will get to work; they are at your disposal for the duration of the time you booked them for, and can handle any general household chore… even last-minute changes.

At the end of the visit, your CareFairy will complete a Journal entry detailing the work and care provided over the course of this visit. If we’re managing your cleaning supplies and consumables for you, they will also send a digital checklist of any items that are low and require purchasing.

Ali will follow up with a phone call the day after our initial service. We want to ensure you feel your CareFairy was a good fit and you are comfortable with them in your home; and that the service delivered met or exceeded your expectations.

Any adjustments or requests regarding the scope or nature of our service in your home are updated on your profile for easy reference by our team, ensuring we deliver specifically what you require, and nothing that you don’t.

Should you require us on a regular schedule, we will cycle through steps 5 to 8: Visit – Review – Work – Report, with profile updates occurring if and when they are necessary. This ensures consistent, clear communication and service delivery in line with your expectations.